Certified cruelty free & vegan handmade soap, bath bombs & skincare | Free delivery on orders over £40

FAQ

Orders

Once your order has left The Soap Shop HQ, you will receive an email from DPD which will contain your tracking information. You can use these details to track your order on the DPD website. Once dispatched most orders are delivered in one working day.

Changing your order is possible if we are still in the making stages. Once you have received your email from DPD regarding your delivery we cannot recall and change your order. If in doubt, please just drop us an email on info@thesoapshop.net detailing the changes you wish to make and one of our team will be happy to help.        

We do our absolute best to make sure your order is packaged securely, but sometimes breakages can happen. Please drop us an email on info@thesoapshop.net with a picture of the damaged items and if possible, a picture of the postal box. One of our team will be happy to resolve this for you quickly.  

We make all products fresh to order, daily. Due to our weekly ingredient delivery schedules and current order volumes, it can take us up to 5 working days to dispatch your freshly made products. We always work as quickly as possible to make your products. Your order will be dispatched via 24 hour delivery with DPD. Once your order has been collected you will receive an email from DPD with your tracking details and a delivery timescale. If in doubt, please feel free to email us for an update on your order on info@thesoapshop.net and one of our team will be happy to help you.      

Please send us an email on info@thesoapshop.net with your order number and tell us you haven’t received your parcel even though it is showing as delivered. We can log into DPD’s system and check the status for you. When DPD deliver your parcel, they should always take a name and photographic proof of delivery. Where parcels have been delivered to a neighbour, safe space or reception area, this often helps to resolve the issue and locates the parcel.

Delivery on orders over £40.00 is free. For orders under £40.00 delivery is charged at £5.50.

Products

Yes, all of our products and ingredients are certified as vegan friendly by the Vegetarian Society. We are also proud to hold certification from Cruelty Free International (the Leaping Bunny logo), who independently audit us every year to ensure our products, ingredients and supply chain are completely cruelty free and never tested on animals. For more information on our ingredients please click here

We make, mix, colour and fragrance every single product we make, by hand, with love. We are able to ensure a good consistent level of quality this way. There’s nothing we love more than creating beautifully fragranced and coloured products for people to enjoy! As all of our products are hand made, some differences with the way products look will happen. No two bars of soap that we make are the same! Each product we make is it’s own little piece of art, carefully created by the person that made it. Each member of our team has their own artistic license and we encourage them to put their own spin on each and every product they make. 

This is something for a doctor or midwife can answer for you. Please refer to our ingredients lists and show them to your doctor or midwife before use if you are pregnant. Some of our products contain pure essential oils and the use of essential oils in pregnancy may be considered harmful.

Yes, all of our packaging is 100% recyclable. Please click here to read more about our packaging.

Yes! We love to help out charities and often work with our local charities to help with fundraisers and donations. If you are running a charity event please do feel free to contact us to see if we can help. Please note we do get lots of requests and while we would love to help every single time, sometimes we won’t be able to.