Certified cruelty free & vegan handmade soap, bath bombs & skincare | Free delivery on orders over £40

Protecting the privacy of our customers, and the information that they choose to provide to us, is of the utmost importance to us. This privacy policy has been created by The Soap Shop to show that we are committed to the protection and privacy of all information given to us.
This policy discloses what information we gather about you when you visit our website and use our services. It describes how we use that information and how you can control it.

Our privacy policy addresses:

Information The Soap Shop gathers and tracks
The Soap Shop collects two kinds of information about users: 1) data that users volunteer by purchasing online or signing up for our newsletter; and 2) aggregated tracking data we collect when users interact with us.

Personal Information
In order to sign-up to the services we offer, users are required to give us contact information (such as your name and email address), and demographic information (such as a post code). Certain information, such as email addresses are collected in order to, among other things, verify your identity and for authorisation of payment in our system.
The contact information given to us is used only by us to contact our customers in connection with their accounts.
We never sell, rent or pass on our customers’ personal information, such as email address or any other personally identifiable information you provide to any other company, organisation or person outside The Soap Shop, (except in the process of delivering our goods via courier services) unless expressly instructed by the customer to do so.

Aggregated Tracking Information
We analyse visitors’ use of our sites by tracking information such as page views, traffic flow, search terms, and click through. We use this information to improve our sites. We do not share any information that can identify an individual user.